About Us

Gillian Krajewski

Originally from Lancashire, Gillian studied at London University and then in Ottawa, Canada as a Commonwealth Scholar. She went on to work at universities in Canada and Boston (USA) where she was for five years the Assistant Director of the Post-graduate Dispute Resolution Programs at the University of Massachusetts-Boston. 
 
Gillian trained in the United Kingdom with National Family Mediation (NFM) and  works as a national trainer for NFM, teaching new mediators joining the field. Her other mediation practices are at MiD Mediation and Counselling in the London Borough of Richmond and at Eton with Thames Valley Family Mediation Service. She is a mediation supervisor (Professional Practice Consultant) and an Accredited Workplace Mediator.  

Family Mediation Council Accreditation: 0051A.

Client Feedback on 
Krajewski Mediation

"Sessions with Gillian were excellent and very helpful for setting a future plan. Highly recommended."  
"Gillian took control of our heated discussions very well and held a steadfast balance throughout, managing to cater for our specific needs and individual concerns. A professional and practical approach was maintained throughout providing a valuable use of time. Thank you Gillian."
"I liked the fact that we both had a chance to listen to each other. It was very beneficial and I’m really glad that mediation is there to help people as I feel positive about my son’s future because of mediation."
"I thought Gillian was an absolute professional with a warm and human touch that made dealing with the tough elements much more beneficial and positive."
"Gillian was the perfect mediator for us. She listened carefully to what each of us had to say and was always fair in her mediations. A lovely lady all round and extremely kind and sensitive to our position."
"Gillian was easy to speak to, trustworthy and efficient. She stuck to the goals with a no nonsense approach. I felt she remained impartial to our circumstances."
"Gillian is very approachable, diligent, professional and clear. It was of great help to have her experience and counsel to reach our Memorandum of Understanding."
"Fantastic, very skilled at making us feel heard but at the same time bringing us back to the point."
"Gillian was calm, kind, understanding, reflective, neutral, and fair. Her listening skills were impeccable and her ability to feedback her understanding of what I said was excellent. I would not hesitate to recommend her."  
" I don’t think we could have done it without you. You’ve guided us sensitively through it all and made what could’ve been really difficult into something very positive so thank you."
"It was great working with Gillian, she knows how to approach sensitive topics, she filled all the gaps and provided good information on each one of the steps."
"I found mediation to be very useful. With Gillian's help, my ex-partner and I were able to discuss and make decisions about our young daughter, in a sensible and mostly calm manner. Gillian helped my ex-partner and I to stay on track with our discussions and personally, Gillian helped me to see things in a different way and often in a better light which helped me to discuss and negotiate better with my ex-partner."
"Thank you for helping us through this so amicably! I thought the process worked really well, and I appreciated the way it slowed down our thinking, and took the pain out of the situation that I'd felt before we started. The focus on the girls really stuck with me. "
"Thank you for doing an outstanding job in our mediation. I did not believe that this could be done so quickly but with your help and expertise somehow we managed to pull it off."
"It has been both a pleasure and a real benefit to work with Gillian. She really helped us to resolve our parenting dispute with dedication, professionalism, honesty and impartiality. Moreover the sessions we had gave us some keys to better communicate in the future as separated parents."
"Gillian has done an excellent job. Very professional at all times. Very efficient. Lovely easy manner to put us both at ease."

Krajewski Mediation 
Privacy Policy

Krajewski Mediation (hereafter referred to as KM) is a small, sole trader, delivering a highly personal, private mediation service to a relatively small number of clients. It is our job to keep personal data safe so clients can know they are in safe hands. We will never share your data with anyone unless you tell us we can and except where we are required to do so and as set out below.

• KM collects only the information needed to deliver the family mediation service.
• KM holds data on a single, secure computer. 
• KM communicates in writing using Yahoo UK and Krajewski email and via Royal Mail, in face to face meetings in suitable mediation venues, online video conferences and by mobile and landline phone networks. 
• KM shares data confirming MIAM/Mediation attendance with a client's solicitor, data which can also be shared with the family court. 
• KM shares data with the mediator’s Professional Practice Consultant.
• KM shares data with the FMC/FMSB (Family Mediation Council and/or The Family Mediation Standards Board) if these organisations are asked to investigate a complaint.
• KM shares data with the FMC at the request of clients to apply for and process MOJ (Ministry of Justice) funding for mediation under the Voucher Scheme.
• Where there is risk of serious harm to an adult or child, KM shares data with the relevant social services and/or law enforcement.
• Where required to do so under the Proceeds of Crime Act, KM shares data with the relevant government or law enforcement agency. 
• KM retains data as long as required by its insurers. Thereafter, electronic data is deleted and any paper documents are shredded. 
• Any breaches of data protection are recorded immediately on discovery and reported in line with GDPR in effect from 25.05.18. 

If you have any questions at all about your data, please ask – it’s our job to help you and our responsibility to protect your data. 

Complaints

The Family Mediation Council requires all member mediators to provide their complaints policy on their website. A copy of the KM complaints handling procedure is provided immediately on request.


Policy


It is KM policy to deal with all client complaints in accordance with the values and ethos of constructive listening and dispute resolution. KM welcomes all feedback and will seek to learn from it for the benefit of all involved with the KM service. We appreciate any time clients take to tell us about their experience of working with us. We wish to learn as a mediation practice and our intention is to consistently work to meet the needs of clients in accordance with the core principles that mediation is voluntary, mediators act impartially, discussions in mediation are confidential (unless a specified exception applies) and the decisions made about the issues brought to mediation are made by the parties to the mediation and not by the mediator. In all our interactions with clients, we strive also to be professional, courteous and understanding. Where we fall short, it is our policy to listen, learn and respond constructively so that our clients are ultimately satisfied with the service they receive. 

 

It is the responsibility of the mediator at KM to respond constructively to complaints. It is normally the role of the mediator’s Professional Practice Consultant to support the constructive resolution of complaints that have not been resolved directly with the mediator to the client’s satisfaction. If they agree – the mediator and the complainant can also choose to appoint an outside mediator and use mediation to support the constructive resolution of complaints. If the responses to the complaint, as outlined above, are not accepted, then a complainant can ask the Family Mediation Standards Board to consider the complaint if certain criteria are met. The Family Mediation Council provides details of how to do this at https://www.familymediationcouncil.org.uk/complaints-about-mediators/


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